Booking Conditions – ‘The Small Print’
Booking Confirmation & Participant Numbers –
For individuals & small groups up to 7 people
Any arrangements you have made with us will be considered provisional until we have received payment in full.
Payments are accepted by bank transfer, Credit/Debit Card via telephone, cash or company cheque made payable to ‘Peak Discovery Group’ (sorry personal cheques are not accepted). Receipts are issued upon request.
Cancellations must be in writing -
In the event of a withdrawal, the following cancellation charges will be incurred:
15 days or more before a course start date 50%
Within 14 days of a course start date 100%
(Weekends are included in the above calculations)
Any individual/group that change their tour/activity date(s) or change their participant numbers, will be treated in the same way as the cancellations outlined above.
Gift Vouchers - Once a gift voucher has been purchased it cannot be cancelled, extended or transferred - All our Gift vouchers are valid for 10 months from the date of purchase.
Tour/Activity changes due to unforeseen circumstances – We may on occasion, and without notice, have to change/amend the tour/activities booked if we are faced with inclement weather conditions, equipment failure or other unforeseen difficulties that arise. Where possible we shall endeavour to notify you in advance in order to reach a mutually acceptable alternative.
Late arrival for tour/activity timeslot – Please arrive at least ten minutes before your start time. Start time is the time agreed at booking, not the time of arrival. The later your group, the shorter your pre-agreed time slot will be. For directions please click here
NOTE: Sat Nav often leads you to wrong location once you get within couple of miles of Castle Ward so best to avoid. No refund of deposit or price reduction will be made for late arrival.
Risk Acknowledgement & Disclaimer - Our tours and experiences are only suitable for people who do not have medical conditions (including pregnancy) which might have the effect of making it more likely that they would be involved in an incident which could result in injury to themselves or others. Further note that all participants are required to complete a risk acknowledgement and disclaimer form onsite prior to their tour or experience commencing.
Dangerous Behaviour and/or Damage – We reserve the right to cancel your party’s activity without refund if inappropriate, dangerous, malicious, persistent or deliberate misbehaviour occurs. We also reserve the right to cancel your party’s activity without refund if any participants are under or suspected to be under the influence of alcohol or drugs.
The cost of repair for damage caused to property or equipment, either deliberately, or as a direct consequence of misbehaviour will be charged to the person who made the booking. Organisers should therefore make all members of their party aware of this clause before arrival.